Global digital payments platform Paypal has identified a potential compromise of personally identifiable information for approximately 1.6 million customers on TIO Networks - a Canadian payments platform owned by Paypal.
On Friday, 1 December, PayPal said a review of TIO's network showed evidence of a breach that may have compromised the details of about 1.6 million users, including locations that stored personal data of TIO customers and customers of TIO billers.
"TIO systems are completely separate from the PayPal network and PayPal's customers' data remains secure", the company said.
Officials said the breach is a TIO issue and that Duke Energy is doing all that it can to help. This issue is broader than Duke Energy and affects the customers of any company who used the Global Express network for payment processing.
Almost 375,000 Duke Energy Corp. customers may have had personal and banking information stolen in a data breach.
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Lesley Quick, Duke Energy's vice president of revenue services, said Tuesday the company has been in daily contact with the vendor since it "abruptly and unexpectedly disabled their network on November 10 for suspected 'security vulnerabilities'".
PayPal has also promised to offer free credit monitoring memberships to all affected customers of TIO Networks, aside from working with all companies that the latter serves to identify and notify affected customers.
The information possible breached includes names, addresses, Duke Energy account numbers, account balances and banking information, if the customer paid by check.
"This will be the process going forward until we are able to negotiate a permanent solution at our authorized walk-in payment locations for Duke Energy Carolinas", Mosier said.
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