As of now, there is no information on who is actually responsible, whether the iPhone owner had unknowingly damaged it, or it got harmed during the battery removal procedure by the Apple Genius.
Apple's practice of slowing down new software on iPhones with older batteries didn't just peeve its customers - it's generated new criticism from Capitol Hill.
"We've been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process", Apple said yesterday in its online apology.
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Thune is not the only one seeking to learn more about Apple's handling of battery-related performance issues in iPhones.
"A shop assistant sustained minor burns while removing the battery that overheated", the statement continued, adding that seven others received medical attention but did not need to be taken to hospital for treatment. This is a real auction of unprecedented generosity for all iPhone 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, 8 and X Plus, as it allows not only to increase the battery life, but also to increase the speed of iOS. "We know that some of you feel Apple has let you down". Bloggers and technology pundits criticized Apple for not disclosing the practice sooner, and the company apologized late last month, saying it would slash the costs for some iPhone battery replacements from $79 to $29.
Mr Thune's letter follows confirmation from French prosecutors that an investigation is being fronted by the finance ministry's fraud control department after Apple admitted slowing down old devices with low-capacity batteries. "Maybe this will serve as a positive lesson to Apple about the value of openness and transparency - things it has long lacked".