Video footage shows water pouring into the cabins and down the ship's staircases.
Del and Karoline spoke to CBS2 en route to NY after they say their 4,000 passenger cruise ship sailed into the storm Tuesday night for two harrowing days in 20 to 30 foot ocean swells. "'It was so tilted I was shaking".
"There were people crying, everyone was throwing up.it was a nightmare", Olivia Ross said.
Cruise vessel the Norwegian Breakaway sailed straight into the thick of the storm that has been smashing the eastern seaboard of the United States, after it departed the picturesque and balmy Bahamas last week.
Distressed passengers on the 14-day cruise described 30-foot ocean swells that sent water into rooms and elevators when the storm hit Thursday. The Norwegian Breakaway cruise left the Bahamas Tuesday with about 4,000 people on board.
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"I will never comprehend the way that they settled on a decision to assume control 4,000 individuals however a tempest", said Ross.
En route from the Bahamas to the Big Apple, the Norwegian Breakaway docked in NY on the weekend with a number of vacationers just thankful to be back on land. All guests must be onboard by 1 p.m. on January 6.
One passenger declared it was a "cruise from hell".
"During the early morning hours of January 4", an NCL press statement read, "Norwegian Breakaway encountered stronger than forecasted weather conditions due to winter storm Grayson during the trip's return to NY from The Bahamas".
The cruise line has apologised to passengers following the journey. Some guests were not feeling safe in their rooms, moving to the ship's atrium. "That's how I felt that night", Elizabeth Vogt said, but added that the crew "put on a really happy face" throughout the ordeal. "We sincerely apologize to our guests for the stronger than expected weather conditions and any resulting discomfort or inconvenience they may have experienced".