Apple will fix busted MacBook 'butterfly' keyboards for free

The company's new "keyboard service program" pledges to replace individual keys and - whenever it's necessary - entire keyboards on certain, more recent MacBook models.

If you already paid for your keyboard to get repaired Apple will give you a refund.

Now, in response to the keyboard problems, Apple has begun a keyboard service program to fix or replace keyboards with faulty butterfly switch mechanisms. The list for India includes, MacBook (Retina, 12-inch, Early 2015), MacBook (Retina, 12-inch, Early 2016), MacBook (Retina, 12-inch, 2017), MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), MacBook Pro (15-inch, 2016), and MacBook Pro (15-inch, 2017). The company has extended the warranty for keyboards for nine affected models released starting in 2015 to four years from the usual one year.

Apple posted special cleaning instructions for laptops with butterfly key switches in 2017, but no other information. I can't help but wonder how much bad press they could have avoided if they offered this in the first place.

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U.S. tech giant Apple yesterday agreed to launch a service programme to fix "sticky" keyboard problems for free, reported China's Xinhua news agency.

Apple now faces three lawsuits over the keyboard flaw. As more MacBook models adopted this same keyboard design, the complaints only grew.

And, please, continue keeping the issue quiet so that Apple can keep receiving its industry-best brand reliability award from Consumer Reports, whose scores are based exclusively on owner feedback. But in the meantime, consumers can at least get keyboards that are having problems repaired at no cost-other than some of their time, of course.

"The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard", Apple says. Affected users may contact an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or mail in their device for service.

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