Hudson spoke with Block Club Chicago about the incident and says authorities were contacted after she tried to use a coupon.
Camilla Hudson posted cellphone video of a manager appearing nervous as he calls the police. The Chicago Police Department said that officers responded to a call of "an assault in progress", and that, according to the department's statement, the police were told a "female was inside the store threatening the staff and refusing to leave".
Here's the full statement released Monday: "We have sincerely apologized to Ms. Hudson for her experience in one of our Chicago stores".
"We have completed our investigation, and as a result the two colleagues who were involved are no longer employed by CVS Health", Mike DeAngelis, a spokesman for CVS Health, said in an email. The company says it doesn't tolerate discrimination against customers and that it's investigating the matter. "Profiling or any other type of discriminatory behavior is strictly prohibited". Coupon in hand, she wanted to use the slip - which had been mailed to her by a product manufacturer - so she could replace a defective item.
She more specifically described what happened on Facebook.
When I followed him and demanded that he answer my question, he ran to the back of the store and slammed a door in my face.
Hudson hadn't had any issues talking to one employee, who later identified himself as Morry Matson, while she stood in the self-checkout aisle.
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"So, THIS just happened: I had the police called on me for attempting to use a coupon @ the CVS Pharmacy located at 6150 N. Broadway in Chicago!"
When he describes her as African-American, Hudson interrupts.
The drugstore chain told USA Today that two employees involved in the incident lost their jobs. Matson was visibly shaking while he was on the phone.
With these incidents of trivial police complaints being made against Black people becoming a trend, the video of their encounter soon when viral. "No, I'm not African American". The manager claimed he had never seen a coupon like that before, which prompted him to call the police.
In an interview with the LGBTQ newspaper Windy City Times in April, Matson said the affiliate had recently been "reactivated" to remind Illinois Gov. Bruce Rauner that "we still need to work on workplace discrimination".
Three police officers arrived on the scene, but did not take a police report, and both they and Hudson left the store without further incident.