"I left my doctor's office elated", she wrote.
"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", said Hall, who declined through an ACLU spokesperson to be interviewed for this article.
In a blog post published on the ACLU of Arizona's website, Hall wrote: "After years of working to affirm my identity in a world where transgender people are questioned constantly about how well they know themselves, the pharmacist refused to fill one of the prescriptions needed to affirm my identity".
Hilde Hall filed a complaint against a CVS pharmacy in Arizona after she tried to fill her hormone prescription.
Hall wrote that the pharmacist repeatedly and loudly asked her why she needed the prescriptions, which almost brought her to tears.
"I almost started crying in the middle of the store". I didn't want to answer why I had been prescribed this hormone therapy combination by my doctor. "It's just part of life", she said.
Her elation quickly turned to anxiety when the pharmacist refused to fill her prescription and humiliated her in front of other customers, she said.
In a redacted complaint provided to Rewire.News, Hall described trying to fill prescriptions for estradiol, spironolactone, and finasteride in April, but said the CVS pharmacist refused to fill her prescription for the hormone finasteride.
Arizona is one of six states that has a law allowing pharmacists to refuse to fill prescriptions that violate their religious or moral beliefs.
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According to the ACLU, Hall said Friday that she had spoken with a CVS representative, who also apologized on behalf of the company, and appreciated the company for taking "her experience seriously".
In an apology statement, CVS said the man's conduct "violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".
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Hall said she called her doctor when she got home explaining the situation.
CVS spokesman DeAngelis apologized for the company's unresponsiveness to Hall's complaints about her treatment. CVS would not clarify whether the pharmacist was sacked, telling HuffPost that it does not comment on employment decisions.
Hall then transferred all of her prescriptions to that Walgreens "so that I never again have to see the pharmacist who discriminated against me", she wrote.
DeAngelo added that CVS is making arrangements to speak with Hall.
In April, the Trump administration said it planned to roll back a rule issued under former president Barack Obama that prevents doctors and hospitals from discriminating against transgender people.
Meanwhile, those in the LGBTQ community say it's a step in the right direction, but sadly the pharmacist's actions were not surprising.