PS4 Users Are Claiming That Malicious Messages Are Breaking Their Consoles

PS4 Message Bug Causing Play Station to Crash Ends up Resetting PS4 or Rebuilding Database

PS4 Users Are Claiming That Malicious Messages Are Breaking Their Consoles

It is unclear how widespread this issue is or how many people have been affected. A player from the other team used a dummy account to send the message and crashed my entire team. The origin of the message is unknown, however the first recorded mention of the bug came from Reddit and all instances sighted so far seem to include three heart emojis followed by a question mark box symbol, which then causes the system to crash and brick.

Reddit users have given directions on how they have recovered from the crash.

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Some users are having to report they've gone to the lengths of a factory reset on their PlayStation 4 consoles in order to clean up the mess - this looks like a particularly nasty bug. You can do that by going to Account Management in your console Settings, heading to the Privacy Settings submenu, and changing Messaging settings to "Friends Only" or "No One", meaning that only your pre-selected friends or no one at all can message you. Thankfully, there seems to be a quick and easy preventative measure everyone can take to avoid falling victim to the malicious exploit. If you have trustworthy friends, selecting friends only will do the trick. Some users said that a factory reset of the device might erase the message and fix the problem, but others said this didn't work and suggested deleting the message from the PlayStation mobile app, or logging into the account from an internet browser. Sony has offered no indication of when it will issue a fix to prevent the rogue message from bricking consoles.

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