Phone maker finds quality problems in some iPhone X and MacBook models

An Apple Inc. iPhone X smartphone is displayed during the sales launch at a store in New York U.S. on Friday Nov. 3 2017

Users had previously complained that the screens on their phones did not work properly Credit Michael Nagle /2017 Bloomberg Finance LP

Devices affected by this iPhone X screen failure will be repaired, free of charge. As I wrote last week, a Nikkei report called demand for the iPhone XR "disappointing" and noted that Apple's suppliers have canceled plans to ramp up production of the device.

The fix program covers affected iPhone X devices for three years after the initial sale date.

Apple has admitted that the touchscreens of some iPhone Xs have stopped working - months after customers started complaining about the problem on social media. In some instances, the iPhone screen acts as if it's been touched, even when it hasn't - a behavior dubbed "ghost touch" by some iPhone X users.

On Apple's support page for the issue, you can check to see if your model (it needs to be 13-inch, 2017, Two Thunderbolt, 3 ports) qualifies for a free fix.

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The issues could arise "due to a component that might fail on the display module", Apple said. The same warning is provided for the 13-inch non Touch Bar MacBook Pro, which may experience SSD failure and data loss.

Apple has not said how many handsets are affected.

What if you've already paid to have your screen fixed? Similar to the iPhone X, Apple will replace affected computers at no cost through its retail channels or an Authorized Service Provider. The company is also sending send an email to customers, who registered their device with Apple, to let them know about this program. According to the company, the defect is affecting some laptops sold between June 2017 and June 2018. They'll need their device's serial number, which can be entered to see whether free servicing is an option. Of course you'll want to run a full back up of all your data first, because you'll get your MacBook back with a blank drive.

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