It was a wedding proposal in Central Park that started out like a romantic film - and turned into a comedy.
The man popped the question in Times Square, police said, but lost hold of the engagement ring, which fell through a sidewalk grate.
It was initially reported the man had dropped the engagement ring about 2.5 metres down a utility grate. Authorities had started a search for the distraught couple after retrieving the ring on Saturday.
Times Square's official website even offers help for people who want to go big with a proposal on one of its famous billboards.
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NYPD later revealed they had found John and Daniella, and that arrangements were being made to reunite the bride and groom-to-be with the ring. Police say the couple, who had returned to England, got in touch and the ring will get back to them.
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The ring, though, was too big and later escaped into the drain in Times Square.
When no useful response came from the two posts, they posted two pictures of the couple which would help people recognise them better.
John told the BBC: "We just presumed it was gone".
They were on the way back to the hotel, however, when disaster struck.
Another appeal was then put out, this time with images of the couple. "The (now) happy couple is back in their home country, but thanks to your retweets they heard we were looking for them! Case closed! Love, John, Daniella, and the NYPD".