In a video where a young McDonald's employee is seen fighting back an unruly customer has gone viral on social media garnering around 3.3 million views and 67,000 shares on Facebook. Police say the man, identified as Daniel Taylor, 40, was charged with two counts of simple battery.
James says that although she was not physically hurt, she was emotionally hurt when she was left to defend herself.
Straws are turning into a hot-button topic at restaurants across America, with some places banning them.
After insisting the law wasn't real, he demanded a straw from James, who then gave him one as requested.
"They started exchanging words laced with profanity and he said there's no such law that exists and she was saying yes it is a law", said Biandudi.
Biandudi also hopes that James is able to keep her job following this awful moment. When James said he was going to jail for assaulting her, the man shot back, "I was just asking you a f***ing question, bitch".
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Video captured by a fellow customer at a St. Petersburg-area location shows what happened when he got a response he didn't like.
St. Petersburg Police then arrested Taylor, a homeless man after watching the video made by the witness and said the accused seemed to be under the influence of alcohol, reported the Washington Post.
Taylor kept screaming at workers while he was being escorted out by McDonald's management and he kicked another employee who was standing near the door in the stomach, police said.
Shortly thereafter, there was a report of an unarmed robbery at a Shell station at 1800 34th St. S. When officers arrived, they recognized Taylor from the video.
Taylor apparently walked to the counter to get a straw, but started screaming at the employees when he could not find any, as per ABC Action News on January 2.
McDonald's told INSIDER the company is fully cooperating with the police investigation. "I want peace. I want them to keep their jobs and the man to get some help".