Three people were killed and 23 injured when a double-decker city bus struck a transit shelter in Ottawa on Friday afternoon, Ottawa Mayor Jim Watson says.
Ottawa police chief Charles Bordeleau said the bus driver was arrested at the scene and taken in for questioning, but he declined to provide further details.
A double-deck city bus smashed into a transit shelter during rush hour on Friday.
Officials say two of the dead were passengers on the bus, and the third was on the platform at Westboro station, a major stop on the city's busway.
Scott Street and the Transitway were closed between Westboro station and Tunney's Pasture.
"Ottawa Police Service Collision Investigation Unit will continue its work at Westboro station documenting the scene", Ottawa police said in a statement.
The body in charge of public transit in Canada's Capital says buses are being detoured as a result of the incident.
"Our hearts and condolences go out to all those injured [and] those family members who have lost loved ones", Watson said.
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"An investigation is now underway on the cause of the collision", he told reporters.
"This will be a long investigation", Bordeleau said. Investigators were set to stay at the scene throughout Friday night, with temperatures expected to drop to minus 22 degrees Celsius (minus 7.6 degrees Fahrenheit) through Saturday.
Bilal Gill was at the back of the Route 269 bus when the collision occurred.
"There's no question that the weather adds complexity at the scene", said Bordeleau.
"A lot of people started screaming, people at the front who got pinned under their seats".
OC Transpo has been struggling with a bus driver shortage and chronic service problems as they transition from busses to the new, delayed LRT line.
Witnesses said first responders had to break windows and use ladders to free passengers trapped on the upper deck of the bus.